Contact Us
Contact Jovrenta
Email us. A person answers.
Questions about sizing, an order, a return or anything else? Email is the fastest way to reach our customer-care team.
Email
service@Jovrentavip.com
We reply within 1 business day, Monday to Friday. Weekend and public-holiday messages are answered on the next business day.
Phone: +1 (951) 631-8110
Also here
Wholesale, press and privacy
All inquiries go to the same email. Privacy requests are handled under our Privacy Policy.
Sizing help
Send three measurements
One
Chest
The widest point, just behind the front legs.
Two
Neck
Where a collar would naturally sit.
Three
Back length
Base of the neck to base of the tail.
Send all three measurements with your dog's breed and weight, and we will help you choose the right size.
Save yourself a round trip
What to include
An existing order — your order number and the email used at checkout.
A return or exchange — the order number and reason. Contact us before sending anything back so we can provide the correct return instructions.
Damage or a fault — photos of the item and its packaging in natural light. Contact us within 7 days of delivery.
Choosing a size — the three measurements above, plus breed and weight.
Jovrenta Customer Care
We are ready to help
For product questions, order updates, returns or other assistance, contact the Jovrenta customer-care team.
Email: service@Jovrentavip.com
Please contact us before sending any item back.