Refund policy

Last updated 24 March 2025

This policy covers returns, exchanges and refunds for orders placed at jovrenta.com. Jovrenta is a trading name of UNI-HOPE TECHNOLOGY LIMITED, registered in Hong Kong SAR.

The short version

Thirty days to return a tray you have changed your mind about, unused and in the condition it arrived. If a tray arrives damaged or is not what you ordered, we replace it and you pay nothing — and we do not ask for the damaged one back.

Damaged, faulty or wrong

Email info@jovrenta.com within 7 days of delivery with a photograph of the tray and, if the carton was damaged, a photograph of that too.

We will send a replacement or refund you in full including the original shipping, whichever you prefer. We do not ask you to post the damaged tray back: return postage on a tray costs more than the tray, and making you do it would be theatre rather than policy.

A fault in the frame, the cushion stitching or the printed surface is covered on the same basis for 12 months from delivery.

Changed your mind

Email us within 30 days of delivery with your order number. We will confirm the return address before you send anything — parcels returned without that confirmation can go astray and we cannot be responsible for them.

To be refunded in full the tray must be:

  • unused, with no marks on the printed surface;
  • in its original carton with the corner protection;
  • in the condition it arrived in.

Return postage is yours unless the return is our fault. We recommend a tracked service — an untracked parcel that does not arrive cannot be refunded.

What is not a fault

Wood varies. Slight differences in tone or grain between two trays of the same model, a millimetre or two of variation in outside dimensions, and the cushion settling in the first weeks of use are all normal and are not grounds for a faulty-item claim. So is print reading very slightly warmer in the hand than on a screen. You may of course still return such a tray as an unwanted order within 30 days.

Damage from water reaching the board edge, from heat on a tray that is not heat-rated, or from cleaning with solvent or a scouring pad is not covered — those are set out plainly on our Care & Materials page before you buy.

Items we cannot take back

  • Anything returned more than 30 days after delivery.
  • Trays that have been used, marked or cleaned with anything the care notes warn against.
  • Trays returned without their original carton.
  • Gift cards.

Refunds

Once a return arrives and we have checked it, we approve or decline the refund and email you either way. Approved refunds go back to the original payment method within 3 business days. Your bank usually takes a further 5 to 10 business days to show it, which is outside our control.

Original shipping is refunded only where the return is our fault. Import duties you paid on delivery are not refundable by us; you may be able to reclaim them from your own customs authority.

Exchanges

The fastest route is to return for a refund and place a new order, so the tray you want is not held while a parcel travels. If you would rather exchange directly, email us and we will arrange it.

Cancelling an order

If your order has not shipped we can cancel it in full — email us with the order number as soon as you can. Once it is with the carrier it has to run its course and come back as a return.

Statutory rights

Nothing in this policy limits any rights you have under the consumer law of the country you live in.

Contact

All return and refund enquiries: info@jovrenta.com. We answer within one business day, Monday to Friday.