Shipping policy

Last updated 24 March 2025

How Jovrenta packs, ships and tracks orders placed at jovrenta.com. Jovrenta is a trading name of UNI-HOPE TECHNOLOGY LIMITED.

Processing time

Orders are picked, packed and handed to the carrier within 2 business days. Business days are Monday to Friday, excluding Hong Kong public holidays. An order placed on a Friday evening leaves on Monday or Tuesday.

You will get a dispatch email with a tracking number when the parcel leaves us. If you have not had one within 5 business days, email us — occasionally an address needs checking and the message lands in spam.

Rates and services

  • United States — Standard. $5.95, and free on orders over $60. Typically 5 to 9 business days.
  • United States — Expedited. $14.95. Typically 3 to 5 business days.
  • Rest of world — International Standard. $13.95. Typically 10 to 20 business days.
  • Rest of world — International Express. $26.95. Typically 6 to 10 business days.

Transit times are working estimates from the day of dispatch, not guarantees, and they exclude the 2-day processing window. Customs inspection, carrier backlogs and weather add time and are outside our control.

How we pack

Trays ship flat in a rigid carton with the frame corners protected. The corners of the rim are the part that shows a knock, so that is where the packing goes. Serving trays travel in the same way.

Tracking

The tracking number in your dispatch email works on the carrier's site. International parcels often show no movement for several days after leaving Hong Kong and then update in a block once they clear the destination country. That is normal and is not a sign that anything is lost.

Addresses

We ship to the address entered at checkout. Please check it before paying: once an order is with the carrier we cannot redirect it. If you spot a mistake before dispatch, email us immediately and we will correct it.

We do not ship to freight forwarders.

Duties, taxes and customs

Prices are in US dollars and do not include import duty, VAT, GST or any other charge your country levies on incoming goods. Where such charges apply the carrier collects them from you on delivery. We cannot estimate them in advance and cannot refund them.

Refusing a parcel to avoid duties is treated as a return: the tray comes back to us, you are refunded for the goods only, and the outbound and return carriage is deducted.

Lost, delayed and damaged parcels

If tracking has not updated for 10 business days, email info@jovrenta.com with your order number and we will open an investigation with the carrier. Carriers usually require 15 to 30 days before declaring a parcel lost; once they do, we replace or refund the order.

If a tray arrives damaged, photograph it and the outer carton and email us within 7 days. We replace without asking for the damaged tray back. Full terms are in our Refund Policy.

If a parcel is marked delivered but is not with you, check with neighbours and your building first, then email us. We will chase the carrier, but we cannot be responsible for a parcel stolen after a confirmed delivery.

Split shipments

Orders of several trays may ship in separate parcels arriving on different days. You are not charged twice.

Contact

Shipping questions: info@jovrenta.com, Monday to Friday.