Contact
Contact
One inbox, read by a person
Email is our only customer channel. No queue, no ticket number, no chatbot — just a smaller company than the ones that have those.
When you will hear back
Usually within one business day, Monday to Friday. We keep Hong Kong hours, which run well ahead of the United States, so a message sent during your afternoon is generally answered before your next morning. Weekends and Hong Kong public holidays add a day.
About an order
Include the order number from your confirmation email. Without it we are searching by name, which is slower and occasionally wrong.
Damaged on arrival
Send a photograph within 7 days. We replace a damaged tray without asking for the original back, and without asking you to post anything.
Before you buy
Ask whether your laptop fits, how the reds actually print, or which of the twelve suits the person you are buying for. We would rather answer first than take a return later.
Bulk or corporate
We have no trade pricing and no volume machinery yet. Ask anyway and we will tell you plainly whether we can pack the quantity in time.
What we cannot do by email
- Change a payment method after checkout. We can refund; you re-order.
- Print a name, a message or a photograph on a tray.
- Take an order by email. Everything goes through checkout so the payment is handled properly — see Payment & Security.
Please do not send card numbers, security codes or passwords by email. We cannot use them and will ask you to delete the message.
Company
Jovrenta is a trading name of UNI-HOPE TECHNOLOGY LIMITED, a company registered in Hong Kong SAR, at Suite A, 6/F, Ritz Plaza, 122 Austin Road, Tsim Sha Tsui, Kowloon. That is a registered office, not a shop and not a returns address — we will give you the right return address when you write.
Or use the form
It arrives in the same inbox. Leave an email address we can reply to. Most questions are already answered on the FAQ, and materials are on Care & Materials.